Lead credit = first admin named on the lead · extra names count as assists ·
closes = real orders with the admin as order staff (lead rows marked Closed are shown for reconciliation only; shift view still counts closed leads, since orders carry no shift) ·
close rate = orders ÷ quality leads owned, so it can top 100% · revenue/orders come from the same order staff attribution ·
pace compares to the monthly target pro-rated over this range ·
% close-rate ranking needs ≥50 leads in range (smaller samples shown below the line) ·
▲▼ chips compare to the same period last month (rank arrows too) ·
click a sparkline for the full track record · click Close rate or a New / Return line for that KPI's month-by-month record this year ·
🆕 New / 🔁 Return = first-time buyers' orders ÷ quality leads tagged New, and repeat buyers' orders ÷ quality leads tagged Return (buyer history across linked phones, not the admin's tag) —
the mix handed to each admin varies a lot, so read the headline close rate next to it ·
sub podiums = top 3 on each metric whatever the rank pill says (Close rate needs ≥50 leads, New / Return close rate ≥20 quality leads of that type, AOV ≥5 orders) ·
🏆 category winners = the admin who sold the most units of each product category in range (order staff attribution, base products only; order-side, so it hides in shift view) ·
🔀 Cross-sells = a returning customer's first-ever purchase of a product, never bought
before on any of their linked phones — counted per product, so one order introducing two
new products counts twice. Only the four CUphar Online / Thaithon Mall pages (FB + LINE) count,
both for the order and for "returning": the buyer must have an earlier order on one of those
pages, so a ProbioKhlear (FB) or marketplace regular's first CUphar buy is not a cross-sell.
Sizes and variants of one product are one product — HYA / NEW HYA, Essence 100 / 200 ml,
Hair Tonic 50 / 75 ml, CBalm tube / box — so switching size never counts.
The row shows the count since the bonus start date for payout tracking: auto-computed up to 23 Sep,
then the admin's 🔀 Cross-sell tick on the order form from 24 Sep (hover for the auto-computed figure as a cross-check);
the line under it counts 🙋 admin-driven cross-sells from 24 Sep (ticked and computed) — click it for
the order-by-order list; order-side, so it hides in shift view ·
the 🔀 Cross-sells (by admin) sub podium counts only orders the admin ticked 🔀 from 24 Sep
(customer-initiated cross-sells are left out); "confirmed by history" = ticks the computer also counts,
"to review" = ticks it does not Filter bar: Channel, Page and Product all scope this tab — orders by page_id/sku,
leads by page name and by a product-nickname map (leads are tagged with words like
“probiokhlear” or “hair tonic”, not SKUs). Leads whose nickname isn’t mapped — sets,
“all”, “อื่นๆ” — drop out while a product filter is on. Dates come from the pills above,
not the bar.
#ID
Name
Mobile
P·T
FB
LINE
Orders
Lifetime ฿
First
Last
Apply filters to load customers.
UGC pipeline · click mobile to open full customer profile · owner can change status / delete
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#
Created
Subject · Topic
Customer
Channel · Page
Product
Admin
Priority
Status
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📌 Follow-up Schedule — next follow-up dates · click to open the ticket
Suggested links between an unlinked phone and an existing TMC customer whose full name (first + surname) matches
— name_address also shares a province. Merge attaches the phone to that customer (so their orders unify); Dismiss hides it permanently.
Customer (#id)
Suggested phone
Name on phone
Orders
Last order
Why
Score
Action
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Leads queued from the TTM Copilot. Machine-filled columns are read-only — fill in the
judgment columns, then Send to leads.